SIKÇA SORULAN SORULAR

ÜRÜN BİLGİSİ

​Do you have any fragrance-free products?

Yes. We actually have a fragrance-free filter on our website and you can check our unscented skincare products here. Also our Arctic Hydra Care [Arktis], Nordic Calm [Lempeä] and Klassikko [Classics] Sensitive collections as well as Herkkä [Calm] cleansers are developed for sensitive skin and they are completely fragrance-free.

​Why have you discontinued a product?

Product updates and range renewals are executed for many reasons and sometimes we unfortunately have to discontinue some products. We are sorry for the disappointment caused by this. In case you're uncertain on what to replace your discontinued favourite with, please come meet our Beauty Advisors in stores (Finland) or write us through the contact form and we'll help you!

​Are Lumene products safe to use during pregnancy or nursing?

All Lumene products are tested and safe for use when used according to directions - also during pregnancy or nursing. Please always follow product directions for optimal results. However if you have any concerns, please consult your doctor. 

How long is a Lumene product safe to use? Do your products have any best before markings?

For a cosmetics product that can be used for a period of no more than 30 months, a best before date is printed on the packaging; for example "12/2021", as "month/year". For a cosmetics product that can be stored longer than 30 months, a PAO (Period After Opening) symbol is printed on the packaging. This is an open jar with a lid. Within the jar, there is a period marked as months, for example 12M meaning 12 months. This is the period after opening, during which a product can be used without deterioration of performance or any harm caused to the consumer.

Why does a fragrance-free product have a scent?

The claim 'fragrance-free' means that there is no added fragrance used in those formulas. However, these products can have a unique scent which is caused by other ingredients in the formula. Please note that there is a difference between fragrance-free and odourless products. 

Where are Lumene products manufactured?

Most Lumene products are manufactured in Finland. The rest is manufactured abroad in EU. Lumene products are and will be designed in Finland and sales, marketing, logistics and other functions employ over 300 people in Finland. A major part of our most important products, such as skincare, foundations and primers are manufactured in our factory at Kauklahti, Espoo. From 2019 also our powders, blushers and most mascaras will be manufactured in Espoo.